Refund/Exchange Policy

In line with the Consumer Contracts (information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel any orders made with us on our website within 14 days of purchase starting the day or receipt of the goods by yourself or the place where the have been delivered to. This can be done by sending us an email, letter or giving us a call notifying us of your intention to cancel. All our details are at the bottom of the website, Exercising your right to cancel is deemed to have been made on the day you give us notice of cancellation in whatever form. We will confirm we have received your cancellation notice and of any subsequent actions to be taken where required.

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If an exchange is requested and agreed by both parties it can be made upon receipt of original item being sent back to us in original packaging and unused.

Following cancellation you will return the goods to us at your earliest convenience or within 14 days of starting from the day after we have confirmed we have received your cancellation notice. The cost of returning the goods is borne by you (the consumer).

If you intend to return the goods you are required to keep the goods in the good condition you received them. We have a right to deduct an amount from any reimbursement if you have opened, used or in any way diminished the value of the goods by handling them beyond what is necessary to establish there nature, characteristics and function. What is deemed handling beyond necessary is decided on a case to case basis. Contact us if you have any questions relating to what could be deemed handling beyond necessary prior to your order.

 

We will then refund your the cost of goods paid at the time of your order (or exchange) not longer than 14 days starting the day after we have received the goods back in our possession, or from the you send us proof of postage or similar that the goods are on there way back to us. We will notify you when we have received the goods back in our possession or confirm receipt of your return proof of postage. Any refunds due under this section or for any reason will be made using the same payment method you used when ordering the goods.

 

Your 14 day cancellation period is in addition to your statutory consumer rights so any faulty or unsatisfactory products can be returned to us as soon as practicable. Please contact us as soon as you can if you feel you have received faulty or unsatisfactory products from us.   

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This does NOT extend to Bespoke items where products are made to your requirements such as specific pictures and/or  names.